"When things go really, really bad," Curnow said. "That is when we tend to get called in."
The Red Cross is staying busy this winter, helping several families who have lost their homes to fires.
"We do see an uptake in calls when the temperatures start to dip and people start heating their homes," Curnow said.
Today they are helping a mother and her two children after a fire destroyed their mobile home early Friday morning.
"They did not have a safe place to go," Curnow said. "So we have put them into a hotel for the next three nights. We've also provided them with financial assistance for food, clothing, coats. I believe one child even needed shoes."
Bill Curnow with the Red Cross said this is their busiest time of the year.
"Cold is cold," Curnow said. "Cold is miserable and so ya it seems like common sense, but when you're cold and you're just trying to stay warm and trying to stay alive you'll do some things that aren't perhaps the smartest in the world to do."
Curnow is urging everyone to be extra cautious while warming their homes this winter.
"We have seen a number of fires recently that are related to either a fire place or space heaters," Curnow said. "So we are asking people to just be very, very careful. We know it's cold but it's very important to stay warm safely."
He said they will continue helping those who are in need but they too are needing some help.
"Everything that we have
provided has been through donations," Curnow said. "We are 100% dependent on
the donations from people just like you watching and we do need assistance
throughout the year, but particularly right now."
If you would like to make a donation visit RedCross.org or you can drop off a check to the Lubbock office at 2201 19th st.