July 22, 2008
Coach Mike Leach
Head Football Coach
Texas Tech University
Lubbock, Texas 79409
Dear Coach Leach,
All of us at Dallas/Fort Worth International Airport were disappointed to see your comment about our great Airport in the Dallas Morning News today:
"Anybody who wants to talk to Graham or Michael Crabtree ... you can do it in their natural habitat in Lubbock, Texas," Leach said. "I recommend Love Field because D/FW [Airport] can be a confusing mess. Love Field, about every hour, goes to Lubbock, Texas, where we have some great steak places. And we'd love to see you."
Our Airport wins global awards for outstanding customer service, and most importantly, we have Airport Ambassadors and other friendly staffers who will be glad to assist you if you need help or get lost. Almost 60 million passengers travel through our Airport every year and the vast majority have no problems getting to the 135 domestic destinations and 38 international cities from DFW!
Your comments hit home because we're very proud of DFW -- and most of us are big time college football fans!
So, on behalf of Jeff Fegan, our CEO, we'd like to personally invite you and your family for a guided Airport tour and great Texas steak at DFW.
American Airlines has agreed to provide complimentary flights from Lubbock to DFW for you and your family. Mr. Fegan and our executive team will greet you at your gate, along with DFW employees who are proud Red Raiders - and season ticket holders! We'll give you a quick tour of the terminals, take you for a ride on our Skylink train, and have a great steak at our International Terminal D (margaritas too).
While I know the season is upon us, we would enjoy making this a fun event for you and your family. In fact, it might turn into an Airport tailgate!
You should also know DFW is a strong supporter of the Cotton Bowl and the Armed Forces Bowl, and look forward to working with the Dallas Cowboys and the Super Bowl in 2011. And of course, the Dr. Pepper Big 12 football championship is scheduled to be played in the new Cowboys Stadium in 2009 and 2010, and many Big 12 fans and football aficionados will be flying into DFW since our Airport is just up the road from this fantastic new venue.
Look forward to hearing from you soon. And here’s to a great Big 12 season!
Ken Capps, APR
Vice President, Public Affairs
Dallas/Fort Worth International Airport
The following is Texas Tech Head Coach Mike Leach’s response to Ken Capps, DFW International Airport Vice-President of Public Affairs, and his invitation to Leach and his family to tour the airport:
(courtesy: DFW/Texas Tech)